Objective

To Offer preventive and corrective maintenance to your equipment through a service policy, with options and appropriate support coverage to the customer's needs.

Description

To give attention and resolution to incidents or requirements relating to personal computer equipment and peripherals, by engineers who move to the location of users.

Migesa’s field engineering staff and its network of partners nationwide will support all incidents that are reported into the Help Desk and that be a result of hardware or software failure included in the contract. This service may also include configuration and / or reinstallation of the base commercial SW licensed by the client.

The types of equipment supported on this service can be desktop, laptops, servers, as well as printing equipment in its different modalities (laser, ink, dot matrix, plotters, etc..) of different brands and with its standard configuration.


The Maintenance Contract can be tailored to the service needs of the customer, for which we offer the following coverages:

• Support processes according to best practices.
• Corrective Maintenance.
• Preventive Maintenance.
• Equipment Replacement.
• Spare Parts.
• Help Desk.
• On Site Staff.
• Extensive hours of service.
• Nation wide coverage

Benefits

• Technical Support from specialized personnel nationwide.
• Reducing variable costs of services and repairs.
• Reduction of travel and time costs spent by staff in addressing incidents outside.
• Restore service as quickly as possible with the aim to minimize the effects of the operation.
• Option of access to work tools developed by Migesa with access to Web pages for viewing incident reporting in real time.
• Attention through an executive service.

Deliverables

Monthly reports where the service levels will be presented by:

• Company
• Geographic Zone
• Type of equipment
• ype of service (HW and SW)